Gathering Pixels | Event FAQ

Frequently Asked Questions - Event Photography Services


Below are some of the most common questions asked about our services.  Simply click on the link of the question to go to the answer section below or scroll down:

How long will you stay to take photography at our event?

What payments do you take?

Is payment due at the event or after you receive the photos?

Is there a way to pay afterwards?

Do you deliver prints at the event?

Are our images printed at a professional lab?

How long will it take to receive my images?

Can I purchase the image file to use on my Facebook page or to make prints from?

Can I make copies of my images?

What does copyright mean?

Do I get to see the images after I take them?

Can I re-shoot if I do not like something about the image after previewing them?

Can I mix poses in a package?

Is there a charge to have you come to our event and provide photography?

What does a minimum purchase amount mean?

Do I get a copy of my order form?

Can you retouch my image?

How are images delivered?

Can I have my images mailed to me?

How large a unit have you photographed?

Do you use professional equipment?

Can I reorder images after the event?

What do you use my image for as the copyright owner?

Do you keep images in case I want to order more at a later date?

Can I do close up images instead of full length?

How many people can be in one image?

Where are you located?

Can we have titling on our images?

Can we arrange for a special payment by the unit so all at our event can have a photo taken?

 

 


How long will you stay to take photography at our event? 

We generally will set up prior to your social hours and stay right up until dancing begins.  We always have the DJ announce a last call for photography prior to tearing down.  Stays beyond this time can be accommodated if requested in advance.   For larger events we have stayed until we have accommodated all wanting our services.  We will not close down if we have patrons still requesting portrait sessions.

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What type of payment do you take?

We take cash,  MasterCard, and Visa

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Is payment due at the event or after you receive the photos?

Yes, a package choice and payment is required prior to being photographed.  In some cases we have made special arrangements for parties to remit payment afterwards but this will be on a case by case basis.  If payment is not received the images will not be available.

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Is there a way to pay afterwards?

Yes, if you pay for a minimum event package ($25) fee you can take advantage of ordering after the event online.  You can always choose to order more than the minimum and pay the difference online but the fee paid at the event is non-refundable.

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Do you deliver prints at the event?

No.  We have looked into onsite printing and found the quality and longevity of the image to be poor.  In addition, the logistics and staffing requirements would cause the cost of packages to increase.  All our images are produced at a professional lab on photo archive papers.

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Are our images printed at a professional lab?

Yes, our images are printed at our chosen professional lab, Millers professional imaging.  They are not produced at Wal-Mart’s.

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How long will it take to receive my images?

In most cases images will be posted on our website between 3-5 days after the event. They will be immediately available for ordering and all coupon codes will be active.

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Can I purchase the image file to use on my Facebook page or to make prints from?

Yes! We do offer the option of purchasing the digital file with some of our print packages. The digital file comes with personal and web usage rights but can not be used for commercial purposes. At this time we do not offer image licensing for commercial use in marketing, mass media and web publications.

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Can I make copies of my images?

No, all images must be purchased from www.GatheringPixels.com, www.RyanRodneyPhoto.com, or contact the owner of copyright to the images; Ryan V. Rodney.  Reproduction or scanning of images is a violation of federal copyright law and is subject to a fine of $250,000.00.

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What does copyright mean?

Copyright is the right of ownership granted to the creator of a work, which may include, art, photos, music, books, sculptures, and other creative outlets.  The use of or reproduction of without the explicit permission of the creator is illegal.

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Do I get to see the images after I take them?

Yes, we preview all the images taken immediately after they are taken.  The images are displayed on a monitor for you to initially preview but all final images will be available for your viewing on on website when uploaded.

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Can I re-shoot if I do not like something about the image after previewing them?

Yes, we allow limited retakes of three more images to make sure clients are satisfied with their pose or in cases of closed eyes, crooked ties, or other undesirable issues in the image.

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Can I mix poses in a package?

Yes, if requested we take a minimum of 3 separate posed of each couple. You can choose from a single image package or multiple image packages. Single image packages allow for only one pose/image to be included in your order. Multiple image packages allow for multiple poses/images to be included in your order. You can purchase additional images packages or add on images of a different pose.

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Is there a charge to have you come to our event and provide photography?

No, for medium to large units there is not charge.  The only exception is for low volume events, less than 75, in these cases we may charge a small coverage fee if the minimum number of packages purchases are not meant.  That amount is currently  40 packages.

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What does a minimum purchase amount mean?

We maintain a minimum purchase level to make sure our cost are covered for the event.  Because we usually do not charge to be at your event.

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Do I get a copy of my order form?

Yes, we provide a Package Purchase Card. This card provides you a receipt for the amount paid, the package contents, and the website address to redeem your photos. We also can send you a receipt via email for both credit card and cash purchases if an email address is provided.

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Can you retouch my image?

Yes, there is a small fee, $15,00 per image for retouching, which includes blemish removal, Cosmetic facial softening, and minor retouching.  More extensive work will require a quote.

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How are images delivered?

Images are generally delivered through the mail using either USPS, UPS, or Fed Ex. There are exception for large group orders and or special orders. Digital images are available for down load immediately after the online gallery is published.

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Can I have my images mailed to me?

Yes.  All orders are fulfilled using the U.S. Postal Service, UPS, or Fed Ex. There is a fee for shipping and handling with minor restrictions to mail your images. Payment for shipping and handling will be added to the order during the checkout process. In special circumstances direct delivery/ hand carry to a client can be provided.

A minimum shipping & packaging charge applies on all orders and packages that include color prints or products. Orders containing ONLY digital images do not require any additional charges.

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Are you a Professional Photographer?

I am an amateur photographer and an active duty U.S. Army Staff Sergeant who shares the passion for quality photography as well as a passion for service to his country. I have over 8 years of portraiture and other photographic experience and all the equipment and skills to properly cover events.

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How large a units have you photographed?

We have photographed U.S. Army , Air Force, and Navy Balls; Company, Brigade, and Command level events. 

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Do you use professional equipment?

Yes, we use only the best in Nikon photographic equipment and lenses.

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Can I reorder images after the event?

Yes, images can be ordered online anytime you wish. We will archive our images after the current year but will always be available for purchase. The image cost will be higher and all images will be sold separately because it is an after the event order.  

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What do you use my image for as the copyright owner?

As the copyright owners, we have used select images for use in advertisement, self promotions, and in print or electronic media.

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Do you keep images in case I want to order more at a later date?

We will keep images archived for a limited period of time, usually from 2-5 years.

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Can I do close up images instead of full length?

Yes, your options are full length, ¾, ½, and head and shoulders.  This can be done via our online ordering process, you crop the image anyway you want. We check each and every order prior to delivery to ensure highest quality.

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How many people can be in one image?

Our background set width limits us to small group shots of no more than two rows and no wider than 5 people standing close at a 45 degree angle.  Large shots can be done, but will not be on the background and thus will require prior coordination.

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Where are you located?

Since we are an active duty military family we are always moving about the world with the call of duty. Currently assigned in the Oahu, Hawaii Region.

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Can we have titling on our images?

Yes, if the unit request special titling, it can be overlaid on images of 5x7 in size.  We do however give patrons the right to ask for no titling.  In most cases units only ask for titling for special events.

Click to see an example of Titling

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Can we arrange for a special payment by the unit so all at our event can have a photo taken?

Yes, we have made such arrangements in the past and negotiated a better rate due to the large number of images to be purchased.

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